Return or exchange
You can exchange or return a product within 14 days of receipt. Articles may be reviewed and matched, as you would in the store, unless otherwise specified below. Conditions for returning are that the product is in the original packaging, is complete and is not damaged. Stockings, hoops and gift vouchers cannot be returned.
In almost all cases, the costs for returning are paid for by the customer. Use the return form to return the product. Describe briefly why the product returns and state the order number. After receipt, we will return the amount within 14 days or send the new product (free of charge) to you.
We do our utmost to deliver products as soon as possible. A large part of our collection can be delivered immediately. However, many of the products in our webshop are made by hand and may have some delivery time.
Almost all of our products are delivered by courier. You will receive a track & trace code for your order by e-mail. For the expected delivery time you can enter your DPD track & trace code on the expected day of delivery on the site www.dpdpredict.nl
Below we give an indication of the delivery time in working days:
- Shoes 3 – 10 working days
- Jewelry 3 – 10 working days
- Hair accessories 3-8 working days
- Lingerie 5 – 10 working days
- Other 3 – 10 working days
In the unlikely event that a product is not in stock, we will notify you by e-mail.